Privacy and Cookie Policy

Welcome to sonalabs.org. We are committed to protecting your privacy and being transparent about how we handle your personal data. This Privacy and Cookie Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

By using our website, you agree to the practices described in this policy.

1. Information We Collect and Why

We collect information to provide you with a seamless experience, process your orders, and improve our services.

A. Information You Provide Directly:

Account Information: When you register for an account, we collect your username, first name, last name, and email address. This allows us to create and manage your account, providing you with a personalized experience and order history.
Order Information: When you make a purchase, we collect your name, email address, physical address, and phone number. This is necessary to process your payment, fulfill your order, arrange for shipping, and provide you with customer support.
Communication: If you contact us via email (e.g; team@sonalabs.org ), we collect your email address and the content of your communication to respond to your inquiries.

B. Information Collected Automatically:

Technical Data: We collect data about the browser and device you use to access our website (e.g., IP address, browser type, operating system). This information helps us optimize our website’s functionality and ensure compatibility.
On-Site Behavior: We gather information on how you navigate our website (e.g., pages visited, links clicked, time spent on pages). This data is analyzed in an aggregated, non-personally identifiable way to make our site more user-friendly and improve our services.

C. Information from Third Parties:

Payment Processors: Our payment service providers (e.g., PayPal, Stripe) collect and process your payment information, such as your credit/debit card number. We do not store your full payment card details on our servers. We receive only the information necessary to confirm your payment and fulfill your order.
Embedded Content: Articles on our site may include embedded content (e.g., videos from YouTube, images from Instagram). Embedded content from other websites behaves as if you have visited the other website. These third-party sites may collect data about you, use cookies, and monitor your interaction with their content. We recommend reviewing their respective privacy policies.

2. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your user account.
To process and fulfill your orders, including shipping and delivery.
To communicate with you about your orders, account, and our services.
To send you promotional emails, but only if you have explicitly subscribed to our mailing list. You can unsubscribe at any time.
To analyze website usage to improve our website’s content, functionality, and user experience.
To prevent fraud and ensure the security of our website.

3. How We Share Your Information

We work with trusted third-party service providers who assist us in operating our website and conducting our business. We only share the data necessary for them to perform their services for us. These parties are obligated not to disclose or use your information for any other purpose.

Manufacturers and Stock Keepers: They receive the contents of your order to assemble the necessary package.
Postal and Shipping Services: They receive your name and physical address to arrange product delivery.
Mass Mailing Services: If you have subscribed, these services use your email address to send you our newsletters and promotions.
Analytics Providers: We use services like Google Analytics to understand how visitors interact with our site.

4. Cookies Policy

What are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us make the website work efficiently and provide us with business and marketing information.

How We Use Cookies:

Essential Cookies: These are necessary for the website to function. They enable core functionalities like page navigation and access to secure areas. The website cannot function properly without these cookies.
Performance/Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details or language preferences.

Your Control Over Cookies:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Retention

Account Information: If you register on our website, we store the personal information you provide in your user profile indefinitely, or until you ask us to delete it. You can see, edit, or delete your personal information at any time.
Order Information: We retain order information for as long as necessary to comply with our legal obligations (such as tax and sales laws), resolve disputes, and enforce our agreements.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely to automatically recognize and approve any follow-up comments.

6. Your Data Rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data from our systems.
Right to Object: You can object to our processing of your personal data.
Right to Data Portability: You can request a structured, machine-readable copy of your data.

To exercise any of these rights, please contact us at team@sonalabs.org. We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.

7. Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Consent

By continuing to browse and use sonalabs.org after reading this policy, you acknowledge that you have read, understood, and consent to the practices described herein.

If you do not agree with this policy, please discontinue your use of our website immediately.

9. Contact Us

If you have any questions about this Privacy and Cookie Policy, please contact us at: Email: team@sonalabs.org

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.